Privacy Policy

Cancellations & Returns Policy – Dreamure

At Dreamure, we take pride in crafting each order with care and elegance. We hope you are delighted with your purchase, but we also understand that you may sometimes change your mind.

Cancellations

Please note that cancellation requests are time sensitive and therefore cannot be guaranteed.

Our fulfilment team carefully prepares and dispatches orders as quickly as possible. If you wish to request a cancellation, kindly email us at customer@dreamure.com with your order number and reason for cancellation.

Once we receive your request, we will do our utmost to process it. However, if the order has already left our facilities, it will instead be treated as a return under our returns policy.

Returns

If for any reason you are not completely satisfied with your purchase, we are pleased to offer an exchange, refund, or replacement, provided the following terms are met.

Please note: Return shipping costs are the responsibility of the customer and are not covered by Dreamure.

Terms for Returns

• All return requests must be submitted within 30 days from the date of delivery.
• Items must be unused, unopened, and in their original packaging, including all related items such as complimentary gifts, samples, and the packing slip.
• Only purchases made directly from www.dreamure.com are eligible for return.

Returns Process

To arrange a return, kindly email customercare@dreamure.com with:

• Your order number
• The item(s) you wish to return
• The reason for the return

For UAE returns:

Please ship the items to the following address:

Dreamure Returns
Dreamure Holding Ltd.
[Insert Full UAE Address Here]

Once dispatched, please email us the tracking details for your shipment.

For international returns:

Our customer care team will confirm the appropriate returns address based on your location.

Refund Eligibility

• Shipping fees are non-refundable.
• Refunds and replacements are only accepted for items that are sealed, unopened, and in perfect condition. Items that have been opened, used, or tampered with in any way will not be eligible.
• Refunds will be issued back to the original payment method once the returned item has been received and inspected.
• To qualify for a full refund, all associated complimentary gifts must also be returned. If not, their value will be deducted from your refund.
• If you purchased your product through another retailer or platform, please contact them directly to process your return or exchange.

Important Notes

• All sample vials (2ml) and Discovery Collections are considered final sale and are non-refundable.

Related FAQs

Can I return all items from my order?
No. Please note that all sample vials (2ml) and Discovery Collections are final sale and non-refundable.

How will I receive my refund?
Refunds are processed back to the original payment method once the return has been received and approved.

My item arrived damaged – what should I do?
We sincerely apologies. Please email us promptly at customercare@dreamure.com with your order number, images of the damaged product and outer packaging, and a brief description of the issue. Our team will assist you in resolving this as quickly as possible.