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FAQ
Find answers to common questions about our products, services, and policies.
Company Information
Dreamure is a UAE-based luxury perfume house, dedicated to crafting fragrances that combine timeless elegance with modern sophistication.
Each perfume is created using the finest ingredients sourced globally, blended with artistry and precision to deliver long-lasting luxury and unforgettable scent experiences.
Yes, our fragrances are proudly conceptualized and perfected in the UAE, reflecting the region’s rich culture while appealing to an international audience.
Absolutely. All Dreamure perfumes are cruelty-free, ethically crafted, and made with a strong commitment to responsible luxury.
Yes, every Dreamure fragrance comes in elegant packaging, with gift sets available for special occasions to make your experience even more memorable.
Orders & Payments
We accept major credit and debit cards, Apple Pay, Google Pay, and secure bank transfers, making your shopping experience convenient and reliable.
Orders can be modified or canceled within few of purchase. After this time, the order is processed for preparation and shipping.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Yes, once your order is placed, you will receive an email confirmation with full details, followed by updates when your order is processed and shipped.
Shipping & Returns
Yes, Dreamure provides worldwide shipping, ensuring our perfumes reach fragrance enthusiasts across the globe.
Orders within the UAE are delivered in 2–3 business days, while international deliveries typically arrive within 5–10 business days, depending on location.
Unopened perfumes may be returned or exchanged within 7 days of delivery. Opened bottles cannot be returned for hygiene reasons.
In the rare case of damage or defect, our support team will arrange an immediate replacement or a full refund.
Ordering from Dreamure
Placing an order on Dreamure is simple! Browse our catalog, select the product you want, choose the quantity, and click “Add to Cart.” Once you’re ready, proceed to checkout, enter your shipping details, choose a payment method, and confirm your order. You’ll receive an order confirmation email shortly after.
Yes! After your order is processed and shipped, we’ll send you a tracking number via email. You can use this tracking number on our website to check the status of your shipment.
We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact our support team as soon as possible. Once the order is shipped, modifications or cancellations may not be possible.
We apologize for any inconvenience. If you receive a wrong or damaged item, please contact our customer service team with your order number and photos of the product. We will assist you in resolving the issue, whether through a replacement or a refund.